Shipping & Returns
USA 5-7 Day Process/Shipping.
International 5-7 business days to process and ship.
If you are not completely satisfied with your Mercy Music online purchase, we will gladly accept the return or exchange of items that are unworn and unwashed or that are defective within 14 days of receipt of purchase.
Please send original sales receipt with return shipment.
Return/Exchange packages must be shipped prepaid, preferably United Parcel Service(UPS) . Your card will be promptly credited (less the initial shipping charges), and a return credit receipt will be mailed to your shipping address (Return merchandise after 14 days of receipt of purchase OR without sales receipt will only be given current store price credit, less $10.00 re-stocking fee).
Holiday and Seasonal theme merchandise will be allowed for returns 14 days after the calendar Holiday date (i.e. Christmas merchandise can be returned for entire refund up to 14 days after December 25th).
To return or exchange an item, please follow these simple steps:
Repack the gift in its original packaging, if possible, with the original receipt and message. • Include your order number in the following return shipping address: Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.
Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. MercyMusicForYou.com is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, MercyMusicForYou.com will reimburse the return shipping charges.